Работа с лични данни

Our guiding principles

We take protecting your information very seriously. Your data is therefore processed with great care and in strict compliance with applicable data protection law. Organisational and technical security measures have been taken to protect all of our websites against the risks present in processing personal data. Our partners who support us in the provision of this website must comply with these provisions as well.

What kind of data we gather and why?

Data provided by you

We process the personal data voluntarily provided to us (name, phone number, e-mail address and in some cases) for the contractual processing of ticket orders, for carrying out the transport and on request for opening a customer account. We need this data to create a valid booking and get it confirmed successfull by the coach carrier, to send you the travel documents and confirmation or to contact you in case of a change of your travel. Only the data required to carry out the bus trip is passed to the responsible coach carriers.

In case of booking and starting a payment transaction, to avoid abuse we'll save your IP address and provide it to the appropriate payment provider. To complete the transaction the payment provider may ask you for some additiona data - we don't have access to this date and it is not under this policy. We don't have access to your credit card number, we don't know it in neither moment of the booking or payment and we'll never ask you such a question. Currently we are working with the following payment providers, but this may change in the feature:

  • The payment methods credit card and еPay.bg are handled by the "Epay" AD, 16 Ivan Vazov str, fl. 5, 1000 Sofia, Bulgaria settled. More information about the privacy policy of "Epay" AD can be found at https://www.epay.bg/v3main/front?p=sec&lang=en
  • The Paypal payment method is handled by PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th floor, 22-24 Boulevard Royal, L-2449 Luxembourg. More information about Paypal's privacy policy can be found at https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Automatically collected data

When visiting our website, small pieces of information is stored in the form of cookies on your browser and are sent to our server with each request. Cookies are small text files that enable us to provide you with a better service. They are manged on your computer, hava a validity period from couple of minutes till years and are needed to implement the functionality of the website or to enable some external tool, provided by third parties.

In the table below, you can see what external tools we are using, who provides this tools, what kind of data in form of cookies they are collecting, how long lives this date and who has access tothis data:

The optional cookies can be deactivated via our cookie settings.

You can also prevent the use of any cookies by the settings of your browser. However, this could affect the service functions and block also technically necessary cookies.

You will find general information about cookies and information on how to delete cookies from your computer on the following page: http://www.youronlinechoices.com

On tool activation above, you agree, that we are allowed to collect the described data and provide it to the appropriate third parties under consideration of the Data protection Regulations of the Republic of Bulgaria and Regulation (EU) 2016/679 of the European Paliament and of the Concil of 27 April 2016.

This policy is part of the General Termas of BusExpress BG EOOD

As on 25. Mai 2018

We know that sometimes unforeseen situations may occur. Because of that we give you the opportunity quickly and easily to cancel or revalidate your ticket.

Prije nastavka, molimo pročitajte naše Pravila otkazivanja.

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